Invoice, customer account and order tracking

Where to find your invoice

The invoice is generated automatically at checkout. You will find it attached to the order confirmation e-mail, and in your customer account on iqualif.com.

Accessing your customer account

Go to iqualif.com, click Log in and enter the e-mail address used for the order; a sign-in link or code is sent to you. There you will find your orders, invoices, activation keys and the auto-renewal setting.

The invoice needs different billing details

Send us the order number and the exact billing details (company name, address, VAT number if applicable, destination e-mail). We reissue the invoice and send it back.

Order tracking — « Where is my order? »

After payment you receive two e-mails: the order confirmation, with the invoice attached, and the activation key. If you are wondering where your order is:

• Software: the activation key arrives by e-mail a few minutes after payment is confirmed. Check your spam folder, then your customer account, where every order and key is listed.
• Quoted service: the order is handled by our team, who confirm the lead time by e-mail once payment is received.

Give us your order number and we will tell you its exact status straight away.

Need help?

• E-mail: contact@iqualif.com · Phone: France 01 84 15 42 03 · USA/Canada (646) 760-7250 · Australia 02 91 59 69 72.