Auto-renewal, cancellation and refunds

How renewal works

IQUALIF plans have no minimum term and renew automatically at the end of each period (monthly or yearly), at the decreasing price shown on the Pricing page. A reminder e-mail is sent before each renewal.

Stopping auto-renewal

You can stop it at any time, including on the day you ordered, with no reason and no fee: from your customer account on iqualif.com, from the subscription management link at the bottom of your order confirmation e-mail, or by sending a simple e-mail request to contact@iqualif.com. You receive a confirmation e-mail once the cancellation is recorded. A written request is processed within 7 working days and takes effect on receipt; your licence stays usable until the end of the period already paid for.

Subscriptions cannot be paused. If you do not need the software for a while, stop the renewal and take a plan again later — as a returning customer you get a reduced price.

Asking for a refund — our return policy

Write to contact@iqualif.com or use the contact form with your order number, the amount and the reason. Every request is looked at individually.

Unwanted automatic renewal

This is the most common case and is settled simply: we stop the renewal and refund the charge. Depending on your situation we can also offer a partial refund — pro rata for the remaining days, or to bring you down to a better price if you want to keep using the software.

The software does not work on your machine

We first offer a remote diagnosis: most problems are solved in a few minutes. If the problem is not solved, we proceed with the refund.

Timing

Refunds go back to the payment method used for the order (card or PayPal account) and take about 7 days to appear on your statement. On a full refund, the matching activation key is deactivated.

We recommend testing with the free 3-day trial before buying: it gives access to every feature.

I was charged and do not understand why

This is almost always the automatic renewal of a plan taken earlier. Write to us with the amount and date: we identify the order, stop the renewal and look into a refund.

I did not order anything but received a confirmation

Tell us straight away and forward the e-mail. We cancel the order and check where the payment came from.

Need help?

• E-mail: contact@iqualif.com · Phone: France 01 84 15 42 03 · USA/Canada (646) 760-7250 · Australia 02 91 59 69 72.